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How much FAS Assistance will I receive?
You can find out details of your FAS entitlement by logging in to the FAS member website and looking at your benefit statement.
Register now to access your benefit statement.
How can I change my bank details?
The quickest and easiest way to change your bank details is online using our member website. If you've not yet created an account, please register now.
You can also change your bank details by calling us on 0330 678 0000 or +44 (0)208 406 2121 if you are overseas.
How much notice do you need if I change my bank details?
Changes in bank details can't always be done immediately, so please give us at least 14 days' notice before your next payment due date. Monthly payments are made in arrears on the 21st of each month.
Do I have a bank or building society account?
If you have an older account that comes with either a bank reference number or a roll number it could be a building society account. If you're unsure, please check with your bank or building society and they will confirm this for you. Please check this before changing your payment details on this site.
When will I receive my P60?
We'll produce a P60 for you online at the end of each tax year. P60s are available to view and download via the 'My Payments' dropdown menu. You can also print them or export them to PDF via the print option.
If you're unable to register and log in to this website to download your P60, please contact us.
Can I get a duplicate P60?
You can find copies of all your P60s on the member website.0330 678 0000 or +44 (0)208 406 2121 if you are overseas.
Do I pay National Insurance on my FAS Assistance payments?
You will not pay National Insurance on your FAS Assistance. But FAS Assistance payments are regarded as earned income, which means you have to pay tax on your payments.
HM Revenue & Customs (HMRC) will take into account all taxable income you receive, including your state pension, other earnings and bank interest if applicable before issuing you with a tax code.
If you have any questions about your tax, please contact HM Revenue & Customs using the details below and quoting reference 406/JA34863;
Pay As You Earn and Self Assessment
Phone: 0300 200 0300
I have closed my old bank account but have not been able to send you my new account details in time. What happens now?
If the bank change has not taken place through the Switch Service and your old account has been closed, it is likely that your old bank will return your payment to us and we will hold the payment for you. In these circumstances, please contact us.
Do I need to tell you about my new bank details if I have changed my bank details through the Current Account Switch Service?
If you have made your bank account change through the Current Account Switch Service, your bank will redirect your payments to your new account automatically. Either your old or new bank should be able to advise whether the switch has occurred through the Switch Service if you are not sure.
I need a relative to act on my behalf regarding my FAS Assistance payments. What should I do?
There are two ways to do this:
If your relative holds a lasting or enduring Power of Attorney, please send us a copy of the legal document so that we can note this in our records. Once we've seen this, we’ll be able to discuss your FAS payments with them.
Alternatively, you can write to us with details of the person you’re happy for us to share information with. You will also need to tell us what information you’re happy for us to share with them.
I live outside the UK. Can you make FAS Assistance payments in to my overseas bank account?
Yes, we can pay your FAS Assistance Payment to an overseas bank account.
Are there any charges for payments overseas?
We pay FAS Assistance Payments in pounds sterling to our overseas payment provider. We do not charge for overseas payments, but our overseas payment provider does reduce the exchange rate by a small margin for overseas currencies.
You'll also need to discuss this with your overseas bank to see if they will make any additional charges. If you’ve chosen to receive your payments in another currency please bear in mind that the exchange rate may go up or down.