We're currently experiencing temporary issues with our phone system. We're working hard to resolve this as soon as we can. For any enquiries please contact us via this site.

We're currently experiencing problems with incoming and outgoing letters due to a service issue. While we look to resolve the problem, please contact us via this website or telephone. Please log in or register below. We apologise for any inconvenience this may cause.

We sincerely apologise that we are unable to send one-time passcodes to landline numbers.
We continue to be able to send these codes to mobile phone numbers.
Please contact us if you are unable to get a code and need support to log in to our website. Please contact us if you are unable to get a code and need support to log in to our website.

Please use the forgotten password link if you are unable to log in.
We no longer send one-time passcodes to landline numbers.
Please contact us if you are unable to get a code and need support to log in to our website.

Please note if the amount of your payment has changed, this may be due to a change in your tax code as a result of an increase in your State Pension. If you wish to query any change in your tax code, please call HMRC on 0300 200 3300 as we aren't able to look into your specific tax circumstances. You'll need your National Insurance number to hand.

Member Login
Member Registration

Welcome to the Financial Assistance Scheme member website. To access our services you'll need to create a new account.

You can create an account by clicking the 'Register' button below and then following the registration instructions.

hand holding a phone with numbers displayed

Problems logging in?

We use one-time passcodes which are sent to your registered phone number once you log in. They last for 10 minutes.

You only have 3 login attempts before your account is blocked. You can reset your password if you’re unsure or if it didn’t work.

If you have any problems, please contact us so we can get you online.

Need to inform us of a bereavement?

If you need to inform us of the passing of a member of the Financial Assistance Scheme, you can start the process by filling in this online form. You can also use this section to send us any documents we’ve requested in relation to a member’s bereavement.



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